Privacy Policy

Who we are

Rainford Renewables LTD ("we", "us") is an independent renewable energy installation company registered in England & Wales (company number 14623365), based inRainford, St Helens. We are the data controller for personal information collected through this website. You can contact us about anything in this policy atinfo@rainfordrenewables.co.uk.

What we collect and why

When you request a quote, callback or enquiry through our website forms, we collect the details you provide — typically your name, phone number, email address, postcode, address, the service you're interested in, whether you're a homeowner or business, and a description of what you need. We use this information solely to respond to your enquiry, prepare quotes, arrange surveys and carry out work you ask us to do. The legal basis for this processing is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries.

If you phone, email or WhatsApp us, we process the contact details and content you send us for the same purposes.

Who we share it with

Form submissions are delivered to our inbox by a form-delivery provider acting as our processor, and this website is hosted by a cloud hosting provider. These providers process data on our behalf and under our instructions. We do not sell your personal information, and we only share it where needed to deliver your work (for example with a finance provider, at your request) or where the law requires.

Analytics and cookies

If analytics are enabled on this site (Google Analytics and Microsoft Clarity), they collect aggregated usage information — pages visited, approximate location, device type and interactions — to help us understand how the site is used and improve it. These tools may set cookies or similar technologies. You can block cookies in your browser settings without affecting your ability to contact us.

How long we keep it

We keep enquiry details for as long as needed to deal with your enquiry and, where work is carried out, for as long as we need to honour guarantees, warranties and our legal obligations (including tax and electrical certification records).

Your rights

Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to our processing of it, and to data portability. To exercise any of these rights, emailinfo@rainfordrenewables.co.uk. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office atico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date above.